26th ANNUAL MICHIGAN PUBLIC SERVICE INSTITUTE
Focus On Leadership ~ April 8-13, 2018 or Sept. 16-21, 2018
at the Comfort Inn & Suites Conference Center in Mt. Pleasant, Michigan
Dear Public Service Official:
The Michigan Public Service Institute Planning Committee and Central Michigan University Global Campus are pleased to invite you to attend the 26th Annual Michigan Public Service Institute (MPSI). MPSI will be conducted at the Comfort Inn Conference Center in Mt. Pleasant, Michigan.
MPSI is a three-year training program, which provides instruction designed expressly for public works supervisors, managers and directors. The course curriculum is divided into three one-week sessions (one week each year) focusing on training in public service, professional development and enhancing individual growth. The sessions are nonsequential and one may begin the three-year cycle at any time.
The MPSI Planning Committee has worked diligently to plan an exceptional program designed around current challenges faced by public service professionals from municipalities of all sizes.
In response to the rising demand and attendance, the Institute will be held twice, offering the same curriculum; April 8 – 13, 2018 and September 16 – 21, 2018. A limited number of participants returning for Year 2 or Year 3 may choose either the spring or fall session, based on availability. MPSI's enrollment goal is 40 participants in each class for a total of 120 in each session.
Registration information and the schedule are enclosed. Participants are expected to attend evening functions that include classes, group meals and activities. Wednesday afternoon and evening are considered "free time" and a wide variety of activities are available for participants looking for opportunities to get better acquainted with peers from across the state.
MPSI graduates may sign up a single day or combination of days that best fits the individuals'
interests and availability. Many MPSI graduates see this as a perfect opportunity to reconnect with MPSI colleagues; or to join others from their organization and support the MPSI experience while benefiting from attending sessions together. Graduate registration fee includes designated meals, class materials and instruction. See form for additional information.
Thursday is designate as "Directors Day". This day provides an opportunity for directors and/or bosses to get an understanding of what the MPSI experience is all about. Our hope is that when they see the quality and benefits of this program, they will want more of their team members to receive MPSI's exceptional training at as well.
SUPERVISING FOR EXCELLENCE
Effective Supervision in Public Works | Customer Service – A Public Works Perspective | Community Education: New Realities for Public Works and Professionalism | Consolidating Local Government Services | Arbitration | Maximizing Social Media | Personal Safety in the Workplace | Dynamic Delegation | Action Planning
DELIVERING SERVICE EXCELLENCE
Developing and Delivering Service Excellence | Thriving, Surviving and Managing Stress | Creating a Culture of Service Excellence | Understanding the Budgeting Process | Legal Update | Managing Problem Employees | Managing Change in the Workplace | Mastering Customer Service | Communication and Service Excellence | Eureka to Action
FOCUS ON LEADERSHIP
Conflicting Demands on Public Works | Leadership in Public Works | It’s a Matter of Your Style | Grievances and Arbitration | Handling the Media | Understanding Michigan Politics | Creative Problem Solving and Strategic Planning | Employee Motivation and Loyalty | Communicating for Success | Effective Team Membership